In Saviynt App for ServiceNow, the manager is submitting a request for his subordinate, who...

In Saviynt–ServiceNow integration, user visibility in request forms depends on properidentity correlation between ServiceNow users and Saviynt identities. The most common reason a valid ServiceNow (SNOW) user does not appear in the request form is that theSNOW user record is not linked or mapped to an imported Saviynt user(Option B).

Saviynt relies on its internal identity repository to populate requestable users. Even if a user exists in ServiceNow, they must also exist in Saviynt and be properly correlated (typically via attributes like username, email, or employee ID). Without this linkage, Saviynt cannot recognize the user during request submission, and therefore the user will not appear in the search results.

Option A is incorrect because even if the user already has access, they would still appear in search results (though requests may be restricted). Option C is unrelated to user visibility. Option D is incorrect because lack of an account does not prevent user selection—it only affects provisioning outcomes.

Thus, properuser correlation between SNOW and Saviyntis essential for request visibility.