A network engineer is troubleshooting a "Voice Quality" issue.

Comprehensive and Detailed Explanation

To validate specific packet-level details likeDSCP (Differentiated Services Code Point)values, header checksums, or exact payload sizes, aPacket Capture (PCAP)is required.

PCAP Tool:Prisma SD-WAN provides a built-in PCAP utility accessible directly from the portal. The engineer can select the specificInterface(e.g., Internet 1), apply aFilter(e.g., port 5060 or host 1.2.3.4), and capture the traffic.

Analysis:The resulting .pcap file can be downloaded and opened in Wireshark. This allows the engineer to definitively see if the packets leaving the ION have DSCP EF (46) and if the packets arriving (if capturing on the other side) still retain that marking, or if the ISP has bleached it to CS0 (0).

Flow Browser (A):While it shows "Application" and metrics, the Flow Browser typically displays theassignedpriority class, not necessarily the raw bit-level DSCP value present in the packet header on the wire.