What is the number and structure of Prisma SD-WAN QoS queues supported per WAN interface?

Comprehensive and Detailed Explanation

The Prisma SD-WAN (ION) QoS engine utilizes a hierarchical queuing structure designed to provide granular control over application performance. Each WAN interface on an ION device supports a total of 16 QoS queues.

This 16-queue structure is derived from a matrix of 4 Classes (often referred to as Priority Classes) multiplied by 4 Application Criteria (Traffic Types).2

4 Priority Classes: The system defines four high-level business priority categories:3

Platinum (Highest priority)4

Gold

Silver

Bronze (Lowest priority/Best Effort)5

4 Application Criteria (Sub-queues): Within each of the four priority classes, the system further categorizes traffic into four specific application types to ensure proper handling (e.g., ensuring voice doesn't get stuck behind bulk data even within the same priority level):6

Real-Time Video

Real-Time Audio

Transactional

Bulk7

Calculation: 4 Priority Classes × 4 Application Types = 16 Total Queues per interface. This structure allows the scheduler to ensure that a "Platinum" voice call is prioritized over "Platinum" bulk data, and both are prioritized over "Gold" traffic.