Cloud Kicks (CK) uses Lightning Experience and Lightning Knowledge in its service center.

Vendor: Salesforce
Product: Service-Con-201
Update on: Oct 24, 2026
Questions: 290

Salesforce Service-Con-201 Question Answer

Cloud Kicks (CK) uses Lightning Experience and Lightning Knowledge in its service center. CK wants an easy way for service agents to create new articles when closing a case. The new article should include appropriate details from the case to make it useful for others.

Use a trigger to automatically create a new article.

Develop a globally-shared macro to create a new article.

Create a Quick Action to map case fields to a new article.