In one of the warehouses of a retail company, several international employees complain to HR...

[Reference: SHRM highlights the importance of DEI training in promoting a respectful and inclusive work environment (SHRM, Developing and Implementing an Effective Diversity and Inclusion Program)., Improving Workplace Relationships:, Building Rapport: Training can provide strategies for fostering better relationships between local and international employees, addressing the reported lack of rapport., Communication Skills: Equips the manager with skills to manage a diverse workforce effectively and to encourage positive interactions among employees., Reference: Effective DEI programs can improve interpersonal relationships and enhance overall workplace culture (SHRM, Building a High-Performance Team)., Addressing Complaints:, Policy Enforcement: Clearly communicate that forbidding employees from speaking their native language is not acceptable unless there is a legitimate business need, and ensure that this policy is enforced consistently., Support for International Employees: Provide support to international employees, such as language assistance programs or cultural awareness training for all employees., Reference: SHRM recommends clear policies and consistent enforcement to address workplace discrimination and ensure an inclusive environment (SHRM, Handling Complaints of Discrimination)., References:, SHRM. (n.d.). Developing and Implementing an Effective Diversity and Inclusion Program. Society for Human Resource Management., SHRM. (n.d.). Building a High-Performance Team. Society for Human Resource Management., SHRM. (n.d.). Handling Complaints of Discrimination. Society for Human Resource Management., ]