ZYX has used a phased approach for implementing the SIAM model-ZYXS is the service integrator...

Early Life Support (ELS):ELS involves providing additional support during the initial period after a transition to ensure stability and address any issues promptly.

Comprehensive Coverage:Setting up a short-term function with staff from all involved parties ensures comprehensive coverage and expertise in resolving incidents and problems caused by the transition.

Collaboration:Including staff from various service providers and internal teams fosters collaboration and knowledge sharing, essential for quick problem resolution.

Risk Mitigation:This approach directly addresses the CEO’s concerns about risks to services and business activities by ensuring that experienced staff are available to handle issues as they arise.

Service Desk Preparation:While ensuring the service desk is ready to handle increased volumes is important, it alone is insufficient without dedicated resources to address specific transition-related issues.

Data Room:Establishing a data room is beneficial for information access but does not provide the necessary hands-on support required during the transition.

References:

SIAM Foundation Body of Knowledge (BoK), Chapter on Transition Planning and Support

SIAM Professional Body of Knowledge (BoK), Early Life Support Sections