A team member incorrectly entered their password several times when attempting to log in to...

 The User Manager is a tool that allows you to manage user accounts in Sitecore. You can use it to create, edit, delete, enable, disable, and unlock users. To unlock a user account, you need to open the User Manager, select the user, and click Unlock in the Users group on the navigation ribbon. This will reset the user’s failed login attempts and allow them to log in again. You cannot unlock a user account by changing their password, editing their settings, or updating their access rights. References: https://doc.sitecore.com/xp/en/developers/90/platform-administration-and-architecture/edit-and-manage-a-user-account.html 1