InSitecore XM Cloud, user management, includingadding, modifying, or removing user roles, is handled through theSitecore Cloud Portal. This is where administrators manage access controlfor theentire XM Cloud ecosystem, includingSitecore Content Editor, XM Cloud Deploy, and Experience Edge.
TheSitecore Cloud Portalis the central place to manage users and theirassigned roles.
To remove a user from theadministrator role, an admin must:
Log in to theSitecore Cloud Portal(https://portal.sitecorecloud.io).
Navigate toUser Management.
Select the user and either:
Remove them from the "Administrator" roleOR
Delete their accountif they should no longer have access.
(B) Create a new user account and assign a new role from the XM Cloud Deploy app → Incorrect
TheXM Cloud Deploy appis used fordeployment management, not user administration.
User roles cannot be created or managed in the XM Cloud Deploy app.
(C) Delete the user or remove their administrator role from the XM Cloud Deploy app → Incorrect
TheXM Cloud Deploy app does not handle user role assignments or deletions.
All user role management is performed in theSitecore Cloud Portal.
(D) Create a new user account and assign a new role from the Sitecore Cloud Portal → Incorrect
While theSitecore Cloud Portalis the correct place for role management,creating a new account is not necessaryjust to remove an administrator role.
Instead,edit the existing user's rolesand remove administrative permissions.
✅Correct Answer: A❌Why Other Options Are Incorrect:
Always use the Sitecore Cloud Portalfor role management.
Regularly reviewuser permissionsto ensureleast privilege access.
If a userno longer needs access, remove theirSitecore Cloud Portal account entirely.
Best Practice for Managing Sitecore XM Cloud Users:
Sitecore Cloud Portal Documentation– Managing Users and Roles
Sitecore XM Cloud Security Best Practices– User Access Control
Sitecore XM Cloud Deploy Overview– Using the XM Cloud Deploy App
References:
