A company’s security policy prohibits connecting to Amazon EC2 instances through SSH and RDP.

According to AWS Cloud Operations and Systems Manager documentation, Session Manager requires that each managed instance be associated with an IAM instance profile that grants Systems Manager core permissions. The required permissions are provided by the AmazonSSMManagedInstanceCore AWS-managed policy.

If this policy is missing or misconfigured, the Systems Manager Agent (SSM Agent) cannot communicate with the Systems Manager service, causing connection failures even if the agent is installed and running. This explains why other instances work—those instances likely have the correct IAM role attached.

Enabling port 22 (Option A) violates the company’s security policy, while configuring user names (Option C) and key pairs (Option D) are irrelevant because Session Manager operates over secure API channels, not SSH keys.

Therefore, the correct resolution is to attach or update the instance profile with the AmazonSSMManagedInstanceCore policy, restoring Session Manager connectivity.