Which initial action best supports the implementation of a diversity, equity, and inclusion (DEI) program?

The most effective initial action when implementing a DEI program is conducting a readiness assessment with senior leaders (D). At the SPHR level, DEI initiatives must be leadership-driven and strategically supported to succeed.

A readiness assessment evaluates leadership commitment, organizational culture, existing policies, data availability, and potential barriers. This step ensures alignment, surfaces resistance, and identifies where education, resources, or structural changes are required before launching initiatives.

Training on unconscious bias (C) and policy action plans (B) are important but premature without leadership alignment and readiness. Redesigning the employee experience (A) is a later-stage activity that depends on strategic clarity.

SPHR exam content stresses that sustainable DEI efforts begin with leadership accountability and organizational readiness, not isolated programs or training events.

References :

HRCI SPHR Exam Content Outline — Functional Area: Leadership and Strategy (diversity and inclusion strategy).

HRCI SPHR Study Guide — DEI program design and readiness assessment.

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