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How can an Administrator access open case tickets submitted to NetSuite Support by another user?

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How can an Administrator access open case tickets submitted to NetSuite Support by another user?

A.

Using the Administrator role, navigate to Lists > Support > Cases.

B.

In SuiteAnswers, below the Contact Support Online button, click the Open Cases link.

C.

Access the Help Center and search for Case Tickets.

D.

Click the NetSuite Account Center portlet link in the Support tab.

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  • Update on: Jul 30, 2025
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