A company expects its provider to ensure servers and networks maintain 97% uptime.

An SLA (Service-Level Agreement) defines the expected performance, availability, uptime, response times, and responsibilities between a provider and a client. The requirement in the scenario—“97% uptime”—is a classic example of an SLA metric. Security+ SY0-701 emphasizes that SLAs outline measurable service expectations so the client can assess compliance and performance.

A BPA (A) outlines business partnership terms, not performance uptime. An MOU (B) documents mutual understanding but is not legally binding and does not include uptime metrics. An NDA (C) protects confidentiality, not availability or service guarantees.

Thus, the correct answer is D: SLA.