After a security awareness training session, a user called the IT help desk and reported...

Social engineering is the practice of manipulating people into performing actions or divulging confidential information, often by impersonating someone else or creating a sense of urgency or trust. The suspicious caller in this scenario was trying to use social engineering to trick the user into giving away credit card information by pretending to be the CFO and asking for a payment. The user recognized this as a potential scam and reported it to the IT help desk. The other topics are not relevant to this situation. References: CompTIA Security+ Study Guide: Exam SY0-701, 9th Edition, page 19 1