An administrator at a small business notices an increase in support calls from employees who...

In this scenario, employees are attempting to navigate to spoofed websites, which is being blocked by the web filter. To address this issue, the administrator should implement security awareness training. Training helps employees recognize phishing and other social engineering attacks, reducing the likelihood that they will attempt to access malicious websites in the future.

Deploying multifactor authentication (MFA) would strengthen authentication but does not directly address user behavior related to phishing websites.

Decreasing the level of the web filter would expose the organization to more threats.

Updating the acceptable use policy may clarify guidelines but is not as effective as hands-on training for improving user behavior​​​.