The Cruel Information Security Officer (CISO) asks a security analyst to install an OS update...

Before applying any updates or patches to a production VM, especially one with a 99% uptime SLA, it is crucial to first take a snapshot of the VM. This snapshot serves as a backup that can be quickly restored in case the update causes any issues, ensuring that the system can be returned to its previous state without violating the SLA. This step mitigates risk and is a standard best practice in change management for critical systems.

References = CompTIA Security+ SY0-701 study materials, focusing on change management and backup strategies​​.