Users at a company are reporting they are unable to access the URL for a...

A content filter is a device or software that blocks or allows access to web content based on predefined rules or categories. In this case, the new retail website is mistakenly categorized as gambling by the content filter, which prevents users from accessing it. To resolve this issue, the content filter’s categorization needs to be updated to reflect the correct category of the website, such as shopping or retail. This will allow the content filter to allow access to the website instead of blocking it.