During which stage is the Process Definition Document (PDD) created?

TheProcess Definition Document (PDD)is created during theProcess Analysisstage. This document is the output of a detailed analysis of the current (As-Is) process, conducted collaboratively by theBusiness Analyst,Solution Architect, andClient SMEs.

In this stage, workshops and shadowing sessions are conducted to gather insights into each step of the process, including decision points, exceptions, inputs, outputs, and system interactions. The purpose is to fully understand how the process works manually before planning automation.

The PDD is then used to validate scope, plan the To-Be design, and prepare for solution development. It serves as a foundational document that reduces ambiguity and ensures all stakeholders are aligned on what is being automated.