Occupants of a WELL Certified building are unfamiliar with WELL.

This answer best meets the requirements of Feature C01, which aims to promote a deeper occupant understanding of the WELL features pursued by the project or organization and how building design, operations and policies impact health and well-being. A multi-modal strategy that includes a WELL feature guide and regular communication can help reinforce the project’s culture of health, market health promotion policies and programs, and offer education on topics within the ten WELL concepts.

References:

Feature C01: Health and Well-being Promotion

WELL AP Study Guide