You are building a new call flow that will use hold music, that is stored...

Vendor: Avaya
Product: 3312
Update on: Jul 26, 2025
Questions: 66

Avaya 3312 Question Answer

You are building a new call flow that will use hold music, that is stored on the Avaya Aura® Media Server (AAMS), while calls are waiting in queue. You created your music folder on AAMS and uploaded the music files to the music folder in the AAMS server successfully.

What needs to be done in the Contact Center Manager Administration (CCMA) server to allow the music to be used in the new call flow?

Create a new music skillset.

Create a route with the name of the music content group on AAMS.

Create a new music Call Presentation Class.

Create a new music Control Directory Number (CDN).