You areadding an agent in Contact Center Manager Administration (CCMA) Contact Center Management.

Vendor: Avaya
Product: 6211
Update on: Aug 18, 2025
Questions: 60

Avaya 6211 Question Answer

You areadding an agent in Contact Center Manager Administration (CCMA) Contact Center Management. How do you add a corresponding user to the Communication Control Toolkit (CCT) as the agent is added to the Contact Center Manager Server (CCMS) database?

Enter the SIP address of the agent phoneset in the Voice URI field.

Select the "Enable CTI for this agent" option.

Select the "Create CCT agent" option.

Set the agent user type to "Supervisor/Agent".