After migrating from Knowledge to Lightning Knowledge, Authors are unable to create FAQ article type,...

Salesforce ADM-261 Question Answer

After migrating from Knowledge to Lightning Knowledge, Authors are unable to create FAQ article type, but can successfully create Install Notes articles type. Support Managers have confirmed that articles of types FAQ exist in Production.

How should a consultant correct this problem

Grant Authors access to the FAQ article type.

Set article Org Wide Default to Public ReadWrite.

Add Authors to the FaQ Data Category.

Grant Authors access to the FaQ record type

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Salesforce ADM-261 Summary

Vendor: Salesforce
Product: ADM-261
Update on: Jul 26, 2025
Questions: 354

Price: $52.5 ~~$149.99~~

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After migrating from Knowledge to Lightning Knowledge, Authors are unable to create FAQ article type,...

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Salesforce ADM-261 Summary

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