Which statements are true regarding a prebuilt Salesforce computer telephony integration (CTI) adapter for different...

It is a server based software program that controls the behavior of a Salesforce SoftPhone

It is an intermediarybetween a telephony system and a Salesforce CRM call center user

It utilizes the SoftPhone capability from within the Salesforce application

It allows voicemails to be captured and stored as attachments on cases