One business unit at Universal Containers has been using Service Cloud for several years.

Vendor: Salesforce
Product: ADM-261
Update on: Jul 26, 2025
Questions: 354

Salesforce ADM-261 Question Answer

One business unit at Universal Containers has been using Service Cloud for several years. While migrating another business unit to the platform, a SystemAdministrator incorrectly imported 200,000 case records, which created significant data corruption of existing records. The most recent data backup available is more than 90 days old. Which option should the Consultant recommend?

Restore the data using the available backup.

Log aData Recovery case with Salesforce Support.

Use Data Loader to delete the corrupt data.

Manually update the corrupt data to correct it.