The Universal Containers support center management team would like to leverage Salesforce functionality to improve...

Salesforce ADM-261 Question Answer

The Universal Containers support center management team would like to leverage Salesforce functionality to improve collaboration on cases. What should a consultant recommend to meet this requirement? (Choose 2)

Create escalation rules to re-assign cases after SLAs have expired.

Enable the Service Cloud Console and Knowledge sidebar for agents.

Create case teams and introduce swarming to resolve cases.

Enable and use Chatter feed tracking on thecase object.

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Salesforce ADM-261 Summary

Vendor: Salesforce
Product: ADM-261
Update on: Jul 26, 2025
Questions: 354

Price: $52.5 ~~$149.99~~

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Universal Containers implementedSalesforce Knowledge two months ago.

Universal Containers analyzes key performance indicators (KPIs) and discovers that customer satisfaction is decreasing.

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The Universal Containers support center management team would like to leverage Salesforce functionality to improve...

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Salesforce ADM-261 Summary

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