Universal Containers implementedSalesforce Knowledge two months ago.

Vendor: Salesforce
Product: ADM-261
Update on: Jul 26, 2025
Questions: 354

Salesforce ADM-261 Question Answer

Universal Containers implementedSalesforce Knowledge two months ago. Now, the Help Desk manager wants to know if the agents are properly leveraging the new knowledge base. What metric can the manager use to measure the adoption of Knowledge? Choose 2 answers.

Create a report that display the # of articles searched during the past 2 months

Report displays # of articlesassociated to data categories during past 2 months

Report that displays # of cases with articles attached during the past 2 months

Report that displays # of newarticles created during the past 2 months