The Universal Containerscontact center offers support via email, the Internet, and a Community.

Vendor: Salesforce
Product: ADM-261
Update on: Jul 26, 2025
Questions: 354

Salesforce ADM-261 Question Answer

The Universal Containerscontact center offers support via email, the Internet, and a Community. The contact center manager wants to demonstrate the success of recent self-service initiatives to executive management. What report should the contact center manager present to executive management? Choose 2 answers

Average call handle time by team

Number of cases created using portal

Number of cases closed by a self-service user

Number of IVR inquiries without agent involvement