The Vice President (VP) of CustomerSupport for Universal Containers has issued a mission statement that...

Salesforce ADM-261 Question Answer

The Vice President (VP) of CustomerSupport for Universal Containers has issued a mission statement that "We will empower our customers to interact with us in the way of their choosing." Universal Containers has recently deployed a new toll-free interactive voice response (IVR) system and knowledgebase. The VP has asked the management team to make additional systemenhancements to fulfill this mission statement. Which three should the consultant recommend to achieve the mission statement? Choose 3 answers

Replace the existing "Chat Now" button on the Customer Community with a toll- free phone number.

Createa central "Contact Us" page which provides access to all available channels.

Enforce that customers must search the knowledgebase before they can see the Contact Us page.

Optimize the customer community for mobile devices to have access to the samesupport as desktops.

Enable customers to be emailed FAQs by accessing the interactive voice response 24 hours per day.

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Salesforce ADM-261 Summary

Vendor: Salesforce
Product: ADM-261
Update on: Jul 26, 2025
Questions: 354

Price: $52.5 ~~$149.99~~

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The Universal Containerscontact center offers support via email, the Internet, and a Community.

Universal Containers will be launching a telesales contact center.

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The Vice President (VP) of CustomerSupport for Universal Containers has issued a mission statement that...

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Salesforce ADM-261 Summary

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