UC must provide contact center agents with access to a customer's payment history if the...

Salesforce ADM-261 Question Answer

UC must provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:Billing problems account for less than 5% of the calls. Billing data is stored in an external system containing over 20 million records. Agents do not want to maintain separate login sessions for Salesforce and the billing system. What solution should a consultant recommend?

Create a custom web service to handle invoice inserts and updates from the billing system

Create a custom tab of type URL that displays a search page from the billing system

Import payment data into Salesforce and add to the contact page layout related list

Create a Visualforce page that retrieves payment information via a Web Service call-out

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Salesforce ADM-261 Summary

Vendor: Salesforce
Product: ADM-261
Update on: Jul 26, 2025
Questions: 354

Price: $52.5 ~~$149.99~~

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UC must provide contact center agents with access to a customer's payment history if the...

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Salesforce ADM-261 Summary

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