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Universal Containers' contact center manager needs to measure the following metrics:* Agent productivity* Customer satisfactionWhich...

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Universal Containers' contact center manager needs to measure the following metrics:

* Agent productivity

* Customer satisfaction

Which report should a consultant recommend? (Choose 2)

A.

Average handle time

B.

First contact resolution

C.

Averagespeed to answer

D.

Escalation rate

Salesforce ADM-261 View All Questions

Salesforce ADM-261 Summary

  • Vendor: Salesforce
  • Product: ADM-261
  • Update on: Nov 4, 2025
  • Questions: 354
Price: $52.5  $149.99
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TESTED 04 Nov 2025