Universal Containers Call Center Agents have limited visibility to customer supportlevels, resulting in inconsistent response...

Vendor: Salesforce
Product: ADM-261
Update on: Feb 13, 2026
Questions: 354

Salesforce ADM-261 Question Answer

Universal Containers Call Center Agents have limited visibility to customer supportlevels, resulting in inconsistent response times andlengthened resolution times. Which two recommendations should a Consultant recommend to improve the agent experience and reduce response and resolution times? Choose 2 answers

Configure AssignmentRules based on Case Priority.

Add the Entitlements related list to the Account Page Layout.

Create a Report of all active Entitlements grouped by Customers.

Configure Success, Warning, and Violation Actions for Milestones.