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Universal Containers will be launching a telesales contact center.

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Universal Containers will be launching a telesales contact center. What should be considered in the design? Choose 2 answers.

A.

Integration with Field service teams and apps

B.

Strategies to maximize call deflection

C.

Performance for high volume of interactions

D.

Integration with Lead Generation team and apps

Salesforce ADM-261 View All Questions

Salesforce ADM-261 Summary

  • Vendor: Salesforce
  • Product: ADM-261
  • Update on: Mar 31, 2026
  • Questions: 354
Price: $52.5  $149.99
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TESTED 31 Mar 2026