A customer sends a note that they are getting inconsistent results using Contact Data in...

Vendor: Salesforce
Product: Advanced-Cross-Channel
Update on: Jul 31, 2025
Questions: 102

Salesforce Advanced-Cross-Channel Question Answer

A customer sends a note that they are getting inconsistent results using Contact Data in Journey Builder Decision Splits, while referencing One to Many Relationship defined in Data Designer. The customer explains

that the SubscriberMaster Table is already linked to the MyOrders Table using Data Designer. Which three clarifying questions would help a consultant understand more?

Are there more than 100 order records that could match?

Are you using attribute to attribute comparison in your decision split criteria?

Are you integrated with other Salesforce Clouds?

Is the Contact information spelled correctly?

Do any of the orders for that subscriber meet your decision split criteria?