In a plan presentation, which of the following ways of responding to hostile comments would...

Reducing hostility during a plan presentation requires de-escalation and constructive engagement. Option A (debating the facts) is least helpful, as it can escalate tension by appearing confrontational. The APA’sAICP Certification Exam Content Outline(2022), under “Communication and Interaction,” advises, “When facing hostile comments, avoid debating, as it can increase conflict; instead, use techniques like tabling, agreeing, or re-explaining.” Option B (tabling for study) shows willingness to consider concerns. Option C (agreeing with the complaint) validates the commenter, reducing hostility. Option D (explaining facts differently) seeks understanding without confrontation. TheCPC Study Manual(2024) states, “Debating hostile comments often escalates conflict, making it the least effective response,” supporting option A.