Universal Containers (UC) has a global support model and would like to open up a...

Vendor: Salesforce
Product: B2B-Solution-Architect
Update on: Jul 31, 2025
Questions: 111

Salesforce B2B-Solution-Architect Question Answer

Universal Containers (UC) has a global support model and would like to open up a text message channel to support maintenance supervisors in countries around the world. UC also wants to leverage messaging to market to itsbusiness partners, and be able to track open and click-through rates just like it does with email campaigns.

What should a Solution Architect recommend to UC?

Utilize Service Cloud and LiveMessage.

Utilize Service Cloud Email to Text Message.

Embed third-party messenger tools.

Utilize Marketing Cloud and MobileConnect.