Which of the following actions can a service agent perform in the Customer Hub in...

In the Customer Hub, agents can:

View customer details (D): Basic information, account hierarchy, etc.

Create emails/cases via What Would You Like to Do? (B): Quick actions for customer engagement.

Access interactions/notes in the timeline (E): Historical records of calls, cases, and notes.

Editing customer details (A) requires specific permissions and is not universally allowed.

Launching surveys (C) is typically managed via separate processes, not directly in the Customer Hub.

References:

SAP Help Portal: Customer Hub Agent Actions

SAP Documentation: Agent Desktop Capabilities