You have configured the Service Level Agreements and their determination rules, but they are notderived...

Reasons SLA determination may fail:

A. SLAs Not Activated as a Service: SLAs must be explicitly activated under "Service Activation" in the system.

C. Rules Not Activated: Determination rules require activation post-configuration to take effect.

Why other options are incorrect:

B. Fine-Tuning Configuration: Adjusts existing rules but does not enable SLA derivation.

D. Workflow Rule Scheduling: SLAs are determined automatically via rules, not workflow triggers.

References:

SAP Service Cloud Guide: "SLA Activation and Rule Configuration".