What are some important characteristics of "key users"?

Key users play a critical role in SAP S/4HANA Cloud Public Edition implementations, acting as subject matter experts and change agents within the organization. Their characteristics are essential for driving adoption and ensuring project success.

Option A: Programming skillsIncorrect. Key users focus on business processes and user adoption, not technical development. TheSAP S/4HANA Cloud OCM Guidestates, “Key users do not require programming skills, as their role centers on business expertise and process knowledge, not technical development.”

Option B: Collaborative attitudeCorrect. Key users must work effectively with project teams, consultants, and end users. TheSAP Activate Methodology Guideexplains, “A collaborative attitude is a key characteristic of key users, enabling them to bridge communication between business units and the implementation team.”

Option C: Training skillsCorrect. Key users often train end users and support adoption, requiring training capabilities. TheSAP S/4HANA Cloud OCM Guidenotes, “Key users possess training skills to educate end users on system processes, ensuring effective knowledge transfer and adoption.”

Option D: Technical system knowledgeIncorrect. While some technical understanding is helpful, it is not a primary characteristic. TheSAP S/4HANA Cloud Study Guideclarifies, “Key users focus on business processes, with technical system knowledge being secondary to their role as business experts.”

Option E: Business expertiseCorrect. Key users are subject matter experts in their business areas, ensuring processes align with organizational needs. TheSAP Activate Methodology Guideconfirms, “Business expertise is a core characteristic of key users, enabling them to validate processes and drive business alignment during implementation.”

Extract from Official Documentation:

SAP S/4HANA Cloud OCM Guide(SAP Help Portal,https://help.sap.com ): “Key users are characterized by their business expertise, collaborative attitude, and training skills, which enable them to support process validation, user training, and adoption throughout the project.”

SAP Activate Methodology Guide(SAP Community,https://community.sap.com ): “Key users bring business expertise and a collaborative attitude to the project, with training skills to facilitate end-user adoption, making them essential to implementation success.”

Additional Context:

Key users act as champions for the SAP S/4HANA Cloud implementation, leveraging their business knowledge and interpersonal skills to ensure alignment and adoption. Their role is distinct from technical or development roles, focusing on business process leadership.