When a SmartTip is attached to an element in a popup modal window that appears and disappears based on user actions, the SmartTip may not display if itsElement Behavior Settingis not configured to account for dynamic visibility. The settingAppears and Disappears as Result of User Actioninstructs WalkMe to monitor the element’s visibility and display the SmartTip whenever the element (e.g., the button in the modal) becomes visible due to user interactions, such as opening the modal. This is the first configuration to check, as it directly addresses the dynamic nature of the modal window.
The other options are less relevant:
SmartTip Position(B) affects placement but not whether the SmartTip appears.
Appears After Page Load and Stays Visible(C) assumes the element is always visible after page load, which doesn’t apply to a modal.
Lock to Element(D) ensures positional alignment, not visibility triggering.
Extract from Official WalkMe Documentation:
Per the WalkMe Editor User Guide (SAP WalkMe Digital Adoption Consultant Study Guide, Section 2.5: SmartTips):
“For elements in dynamic UI components like modals, set the Element Behavior to ‘Appears and Disappears as Result of User Action’ to ensure SmartTips display when the element becomes visible.”
The courseGetting Started with Building WalkMe Solutionsadvises:
“If a SmartTip fails to appear on a modal window’s element, first check the Element Behavior Setting. Use ‘Appears and Disappears as Result of User Action’ for elements that toggle visibility.”
Option A is the first configuration to check.
[References:, SAP WalkMe Digital Adoption Consultant Study Guide, Section 2.5: SmartTips., WalkMe Editor User Guide, “SmartTip Element Behavior” Section., Course:Getting Started with Building WalkMe Solutions, Module 7: Troubleshooting SmartTips., ]
