How does the Agile Service Manager serve the organization?

The Agile Service Manager serves the organization byfostering agilityand improving the ability to respond to change effectively.

A.Correct.The Agile Service Manager’s role includes driving organizational agility by aligning processes and practices with Agile principles.

B.Incorrect. While Agile values outcomes over artifacts, this is a broader principle, not the primary focus of the Agile Service Manager's service to the organization.

C.Incorrect. Ensuring customer focus is more specific to the team and Product Owner roles.

D.Incorrect. The Agile Service Manager serves both the team and the broader organization by aligning efforts with strategic goals.

References:

ITIL 4: Agile Service Management as part of organizational agility.

SAFe Framework: Role of leaders in promoting enterprise agility.