What is important when creating a new process?

In modern BPM practices,Design ThinkingandAgilemethodologies are increasingly applied to process design. They encourageuser-centered, iterative, and innovative approachesto designing processes that are more adaptable and responsive.

“Applying Design Thinking to process design ensures that customer needs are addressed from the start. Agile principles allow for iterative testing, feedback, and refinement.”

– ABPMP CBOK®, Chapter 5 – Process Design

Benefits include:

Faster feedback loops

Continuous improvement from real-world usage

Higher customer and employee satisfaction