The Chief Executive Officer (CEO) is concerned about how two client bases are going to...

Vendor: IIBA
Product: CCBA
Update on: Jul 29, 2025
Questions: 638

IIBA CCBA Question Answer

The Chief Executive Officer (CEO) is concerned about how two client bases are going to be integrated and serviced in the newly formed company after a merger. A project has been initiated to implement a Customer Relationship Management (CRM) system for the new company that will contain the client information from both companies. What must the business analyst (BA) do to address the concerns of the CEO?

Demonstrate the functionality of the new CRM

Create merged viewpoints of the requirements

Ensure all regulatory requirements are documented

Reuse requirements models from each company