The claims intake workflow of an insurance company is being standardized across all branch offices.

Vendor: IIBA
Product: CCBA
Update on: Jul 29, 2025
Questions: 638

IIBA CCBA Question Answer

The claims intake workflow of an insurance company is being standardized across all branch offices. The business analyst (BA) assigned to this project has interviewed users individually in all the offices and plans to schedule a workshop with all the users. What should the BA do to prepare for the workshop?

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