What should a change manager do at the end of a change effort to enhance...

Alessons learned evaluationcaptures what worked well and what did not during a change effort, producing insights for future initiatives. ACMP specifies that documenting lessons is essential for organizational learning and improving maturity in change management. While transferring ownership (B) and evaluating outcomes (D) are important closure steps, the action that most directly enhances the organization’s ability tohandle future changesis conducting and sharing a lessons learned evaluation.

(Reference: ACMP Standard, Process Group 5 – Close; Activity: Document lessons learned and share with organization.)