What is the BEST course of action for a facility manager to take when an...

Developing a performance improvement plan (PIP) is the best approach as it aligns with IFMA’s core competency in Leadership and Strategy, which emphasizes employee development, motivation, and productivity improvement​.

Performance Evaluation: Facility managers must assess performance issues objectively and identify specific areas where improvement is needed.

Coaching and Training: Providing support, mentorship, and training ensures employees have the necessary tools to succeed.

Action Plan: A structured PIP outlines clear expectations, performance metrics, and a timeline for improvement.

A, using the engineer as a negative example, is unprofessional and can damage team morale. B, reporting to HR, should only be considered if there is a behavioral issue or policy violation. D, allowing the employee to correct deficiencies independently, does not provide sufficient managerial oversight​.

By developing a performance improvement plan, the facility manager fosters a supportive and productive work environment, ensuring alignment with both employee development and business objectives​.