What is the FIRST priority when allocating facility management resources?

Criticality is the first priority when allocating facility management resources to ensure business continuity and operational stability. The IFMA Operations and Maintenance competency states that resource allocation should be based on system criticality and impact on core functions​.

Option D (Criticality) is correct because resources must first be allocated to the most essential systems (e.g., life safety, security, HVAC).

Option A (Urgency) is important but should be considered within the context of criticality.

Option B (Dollar Value) is a financial consideration but should not dictate priority over critical systems.

Option C (Customer Satisfaction) is important but secondary to operational and safety priorities.

Prioritizing critical systems reduces downtime, maintains compliance, and ensures safety​.