This is because KPIs are measurable values that indicate how well the IT governance framework is achieving its objectives and delivering value to the business1. By evaluating KPI results, the organization can:
Monitor and review the IT governance framework’s progress, performance, quality, and outcomes
Highlight the IT governance framework’s achievements, challenges, and opportunities
Demonstrate the alignment of the IT governance framework with the business strategy, goals, and priorities
Provide recommendations and feedback for the IT governance framework’s improvement and adjustment
Evaluating KPI results can provide a comprehensive and objective overview of the IT governance framework’s effectiveness and impact.
The other options, developing a business case for the program portfolio, benchmarking the IT governance framework to industry best practice, and reviewing results of IT audit reports are not as effective as evaluating KPI results for assessing the effectiveness of a newly established IT governance framework. They are more related to the design and implementation of the IT governance framework, rather than its evaluation. They may also be too narrow or subjective for assessing the IT governance framework’s effectiveness, as they may not cover all aspects or perspectives of the IT governance framework. They may also depend on external factors or standards that may not be relevant or applicable to the organization’s specific context and needs.
