Which of the following allows you to install out-of-the-box Customer Service Management applications within your...

Store Apps: The exclusive source for Now Certified enterprise workflow apps from partners that complement and extend ServiceNow.

- Plugins: Plugins are software components that provide specific features and functionalities within a ServiceNow instance.

https://docs.servicenow.com/bundle/washingtondc-platform-administration/page/administer/plugins/concept/c_ServiceNowPlugins.html

https://store.servicenow.com/sn_appstore_store.do#!/store/aboutus