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ServiceNow CIS-Customer Service Management (CIS-CSM) Free Practice Questions

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  5. ServiceNow Certified Implementation Specialist - Customer Service Management Exam Practice Questions
1. In CSM Asset Management has a different meaning than in ITSM or Corporate Finance Which...
2. An Account Relationship is based on a defined account relationship type.
3. How many active OpenFrame configurations can you have on an instance?
4. What is a supported external customer that, in turn, sells to and supports one or...
5. Which Business Rules are part of the Customer Service Management baseline configuration?
6. By default what can customers with the customer (sn_customerservice.
7. How are consumers related to households?
8. What is a case?
9. What are the types of units used to measure entitlements?
10. Which feature enables you to quickly identify high-priority tasks based on multiple dimensions, not just...
11. Depending on the CSM application configurations, cases can be assigned to agents manually or by...
12. Which of the following are channels?
13. When configuring email in Communication Channels, how many outgoing email addresses are supported?
14. What allows the implementation of phases and tasks to meet performance goals track progress and...
15. What features are included with the Customer Service Portal?
16. Access to a Knowledge base or Article can be restricted based on a customer’s assets...
17. Which table does the Account (customer_account) table extend?
18. Matching rules enhance assignment capability by ____________________.
19. A customer service agent wants to escalate an account but is unable to use the...
20. How are Service Catalogs and Catalog Items related?

ServiceNow CIS-CSM Summary

  • Vendor: ServiceNow
  • Product: CIS-CSM
  • Update on: Oct 3, 2025
  • Questions: 257
  • Page: 1 / 4
Price: $52.5  $149.99
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TESTED 03 Oct 2025