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Depending on the CSM application configurations, cases can be assigned to agents manually or by...

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Depending on the CSM application configurations, cases can be assigned to agents manually or by using auto-assignment. Which routing and assignment features leverage matching rules? (Choose two.)

A.

State Flows

B.

Assignment Workbench

C.

Assignment Rules

D.

CSM Workspace

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  • Product: CIS-CSM
  • Update on: Jan 2, 2026
  • Questions: 257
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TESTED 02 Jan 2026