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The assignment workbench uses configurable matching criteria to evaluate agents in a selected group and...

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The assignment workbench uses configurable matching criteria to evaluate agents in a selected group and provide an overall ranking. What are the different types of criteria available for the assignment workbench?

Choose 3 answers

A.

Correlation

B.

Simple Match

C.

Scripted

D.

Availability

E.

Aggregate

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  • Update on: Jan 2, 2026
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Which of the following are benefits that may be gained from using communities?
The ServiceNow Communities feature is only available for customers with ServiceNow Customer Services Management licenses.
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TESTED 02 Jan 2026